Help
The questions we get asked most. Can’t find yours? Email us below.
What is Brydge?
A place for grassroots, non-league and released academy footballers to post highlights and get an AI analysis of their matches, and for scouts, agents and coaches to find them.
How does the AI match analysis work?
Upload a full match from the AI Analysis tab, then add your shirt number and kit colour so the AI can find you. It shows who it thinks you are; confirm it, or tap yourself. You get a notification when your report is ready. The free plan includes one analysis a month, and Pro includes four.
Is my AI rating an official scouting report?
No. It's an AI analysis of the footage you uploaded, worked out from the video alone. Scouts use it as a starting point, not a verdict. Facts you type in yourself, like height or preferred foot, are marked as self-reported.
Who can message me?
Anyone you're connected with, and recruiters Brydge has verified. A verified recruiter you're not connected with can send you one message, which lands in Requests in your Messages. They can't send another until you reply or accept their request to connect.
How do you check that scouts and agents are real?
Scouts, agents and coaches send proof of who they are and who they work for when they sign up. We check it by hand before they can message players. Verified recruiters have a tick on their profile.
Can 16 and 17 year olds use Brydge?
Yes, with a parent or guardian. We email the parent when the account is made, their child’s profile stays hidden until they confirm it, and a recruiter can’t start a chat until the parent allows it. Parents can read more on the parents’ page.
How do I report or block someone?
Tap the ⋯ on a post, comment, message or profile and choose Report or Block. We review reports within 24 hours. Blocking stops you seeing each other and messaging each other.
Real scouts never ask you to pay
Nobody genuine will ask you for money for a trial, a showcase or to be scouted. If someone does, report them and don't pay.
How do I cancel Brydge Pro?
In the app, go to Profile → Settings → Manage subscription. It opens your Apple or Google Play subscriptions, where you can cancel or change your plan. You can also go there directly: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Profile → Payments & subscriptions. Cancelling stops the next payment, and you keep Pro until the end of the period you've already paid for. Apple and Google handle the billing, so we can't cancel it for you, and deleting your Brydge account doesn't cancel it either.
How do I delete my account?
In the app, go to Profile → Settings → Privacy → Delete account. It removes your profile, posts, messages, match reports and uploaded videos for good.
Still stuck?
Email hello@brydgesports.com and we’ll reply within two working days. For a worry about a young person’s safety, put “Safeguarding” in the subject and we’ll prioritise it. If a child is in immediate danger, call 999 first.